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Returns

Swimwear World wants you to be delighted every time you shop with us. Occasionally though, we know you may want to return items because they're not quite right for you. For those times, here's what you can do:

Return for Refund or Store Credit

Contact Us for an RMA number. Once provided, follow instructions to return items postmarked within 20 days of delivery date. Please ensure to meet the conditions of return as outlined below. Orders returned for refund - when all items in an order are returned for refund - are subject to a $5.00 USD one-time restocking fee.

Return for Exchange

Contact Us for an RMA number. Once provided, follow instructions to return items postmarked within 20 days of delivery date. You will need to place a New Order for the desired sizes/fits. Once your package is received, it will be refunded as usual. If you choose to wait for the funds prior to placing your New Order, please mark Store Credit on the Return form, and once your return has been received at the warehouse, Store Credit in the form of an eGift card will be issued which can be used immediately on the purchase of your exchange items.

Conditions

Items must be in their original condition with all tags attached and any sanitary protection labels in place.

We do NOT accept items that have been worn, abused, altered, soiled, stained, washed, or damaged in any way. Please avoid getting makeup, deodorant, tanning cream, any bodily fluids, and other similar stains on items when trying on. Items received in such condition will be rejected and returned to the client. No credit will be issued and the purchaser will be charged for the return shipment, and forfeit all claims. Please note that with Bikinis, should either a returned Top/Bottom be rejected for reasons mentioned above, only the affected/rejected item will be returned to the client. Its corresponding piece will be processed normally as a return.

We strongly suggest you do not remove your underwear when you first try on garments until you are sure that the fit and style are to your liking.

Individual return policies may apply on certain products, these will be outlined on product pages.

Swimwear World holds a no warranty policy. Once tags are removed from an item, we are not responsible for any damage that may occur.

Sales and Clearance Items

Items purchased at a discount of 40% or more of full price are Final Sale only. Clearance and/or items marked as Final Sale on product page are not eligible for return or exchange.

Damaged or Defective Goods

At Swimwear World, we are committed to selling only first-quality, genuine designer fashions and accessories. To that end, all our products undergo several quality checks before being shipped to you. In the unlikely event you receive an item that is damaged or defective, please notify us within 48 hours of receiving the order and we will make every attempt to replace it with the same or like item at no additional charge to you.

Canadian Orders

Returns from Canada must be shipped via Canada Post. Returns from Canada shipped through commercial carriers other than Canada Post - e.g. FedEx, UPS, TNT, DHL, etc. - will be refused.

All returned items should be declared as a "Return of US Merchandise" on the customs declaration; returned items that don't have this mention on their custom declaration will be rejected and returned to the sender by the carrier

International Orders

Please note for all international returns all shipping fees, customs and/or duties any other such fees are the responsibility of the client.

Return Process

To process a Return, please follow the steps below:

  • Contact us to notify us of a Return and request an RMA number, include the following details:
    • Type of Return desired (i.e. Refund or Store Credit)
    • Detail styles being returned
    • Reason for return
  • Fill out "Returns form" provided in our response to your RMA number request
  • Enclose "Returns form", along with original packing slip and item(s) you wish to return in the package you received the order in
  • Affix address label you received in RMA email to outside of package
  • Ship package via a prepaid, insured, traceable method in order to ensure a safe and documented delivery.

Exchange Process

To make an Exchange for different style/size/fit item, please follow the steps below:

Was it a Gift? No.

  • Place a New Order for the desired item/size/fit
  • Follow Return Process above, indicating REFUND for return type option

Was it a Gift? Yes.

  • Follow Return Process above, indicating STORE CREDIT for return type option
  • Once your return is received, Store Credit will be issued to you so you may place a New Order for desired item(s).

Please note Shipping charges for returns to Swimwear World are the responsibility of the client. Shipping and handling charges are not refundable.

Return for Refund packages must be post-marked no later than 20 days from delivery date. Swimwear World is not responsible for lost or damaged packages in transit.


What to Expect after we receive your Return

You will be notified via email once your return has been received, and is found to be eligible for return.

Returns for Refund

Returns sent within 20 days of delivery date are eligible for refund. Returns for Refund are processed within 10 business days of receipt of returned item(s) and refunds are credited back to the original form of payment. Orders returned for refund shipped under the Free Standard Shipping promotion - when all items in an order are returned for refund - are subject to a $5.00 one-time restocking fee.

Returns received postmarked after 20 days of the delivery date, but within 30 days of delivery date will receive Store Credit only.

Returns for Store Credit

Returns for Store Credit are normally processed within 2 business days of item(s) receipt at our Returns Processing Centre.

Store Credit

If your initial purchase is subject to a Store Credit, the full amount (minus shipping fees) will be made available for your next purchase. If your future purchase is less than the existing store credit, the remaining store credit will be available for another future purchase. If your future purchase is more than the store credit, then credit card payment will be requested during order processing for the outstanding balance. Store Credit purchases are subject to shipping fees, and are not eligible for Free Shipping promotions.











Help

Contact Us

Price Match

Find a lower price on any of our products somewhere else on the web? We'll be happy to try to match the price. Item must be the same, be in stock, and vendor must ship to your location. Some restrictions may apply.

Please fill in the form below, so we can verify your claims.

Size not available?

We may be able to get a hold of it for you through our supplier channels. Let us know below what you need, and we'll see if we can secure the desired size for you.

We're always happy to assist, please select the inquiry type and fill in the required fields. We welcome all comments and feedback.

You may find answers to many questions in our extensive Help section:

Customer Service hours:
Monday to Friday
9:30am to 4:30pm (EST, GMT-5).

Having trouble with the form?
You can also email us at:
customerservice@swimwearworld.com

Please provide as much details about your inquiry as possible, including order #.

5055 Enterprise Blvd., Toledo OH 43612

THANK YOU!
Your form was successfully submitted. Our Customer Service team will attend to your inquiry during our normal office hours.
PLEASE NOTE: Some clients have reported finding our responses in their SPAM or JUNK mailbox. We have no control over this, unfortunately. Please be sure to check your spam or junk mailbox if you haven't heard back from us.
THANK YOU!
We will check for availability of your desired size for you, and get back to you when we have some news from our suppliers.
PLEASE NOTE: Some have reported finding our communications in their SPAM or JUNK mailbox. We have no control over this, unfortunately. Please be sure to check your spam or junk mailbox if you haven't heard back from us.
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