Frequently Asked Questions (FAQs)

General

Safer than it's ever been. Industry-standard Secure Sockets Layer (SSL) technology is used to encrypt potentially sensitive information such as your name, address and any other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. We do not retain/keep your credit card numbers in any database on our servers. Your encrypted credit card number is securely transmitted to the payment gateway, at which point it is authenticated and charged. SwimwearWorld.com is then notified of the authorization, at which point the order is processed. Your credit card number is not retained on our servers.

You can be sure that you can shop with confidence when you shop at SwimwearWorld.com.

If you have any questions or concerns, please contact us and we'd be happy to answer any of your questions.

If you're having problems accessing our website, we suggest that you make sure you have the latest version of your operating system (e.g. Windows, Mac OSX, Linux, etc.), and have updated your browser (e.g. Safari, Firefox, Chrome, Edge) to the latest version.

If you're still having problems, contact us and include:

As much detail as you can about the issue

Screen shots of any error message you get

Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.) and version (or visit: http://sw.dev/support/ to get the information you need)

What you have done so far to try to resolve it

No. We do not keep/store credit card information.

If your payment is authorized, the full amount of your order will be taken at time of placing your order, and an email will be dispatched confirming that your order has been successful.

No. An account is not needed to shop on SwimwearWorld.com. Although there are benefits to creating one, including checking out faster in the future, storing multiple shipping addresses, being able to view and track your orders in your account and more. Click here if you wish to create an account.

We try to provide as much information as we can about our products, including, detailed descriptions, lots of photos, and brand-specific size charts.

If there is other information you feel should be available, or if you have any other questions, please let us know.

Swimwear World only carries and sells merchandise that is authentic and purchased directly from the brand or manufacturers.

We are happy to inquire for you with our suppliers/distributors if you find your size sold out or unavailable, and we make it super easy for you. On every product page, click on the link that says, "Size not available?" and proceed to fill in and submit the form with what you are looking for and we'll get to work for you.

We'll be happy to try to match the price. Some conditions apply for eligibility for Price Match. You'll find the "Price Match" link on each product page in a tab called "Price Match". Fill in the details and submit your request, once eligibility is confirmed we'll get back to you to let you know if your Price Match request was accepted.

We provide two ways to find the brand-specific size charts — one is through the product page, and the other through a tab on the brand page. Look for the "SIZE/FIT GUIDE" link.

Our customer service business hours are Monday to Friday, 9:30am to 4:30pm (Eastern Time, GMT-5). Our office is closed on weekends and national holidays.

As an online retailer, we try to give the information upfront that will help most customers answer questions that might arise. We've developed and maintain our help centre and put up answers to the most commonly asked questions. We have found that the most effective way of providing accurate, verifiable information is via our online email support system.

We have a commitment to reply to customer emails within 6 hours during business hours, and usually do so far quicker than that. Click here to contact us today.

There are several ways to receive special offers, promotions, and participate in giveaways that we hold from time to time. The most effective is by signing up to our email newsletter. In fact, doing so has immediate benefits — it gets you a coupon code you can use to save 15% off your first order with us.

The coupon code must be entered on the Shopping Bag page, and the Apply button must be pressed to apply the coupon code. The newsletter coupon code does not apply to clearance items (items discounted at 40% or more).

At the bottom of all SwimwearWorld.com emails, you will find instructions on how to unsubscribe. Please follow those to be immediately unsubscribed.

You can update your personal information, including your billing and shipping address by clicking on the 'Log In' link at the top right hand corner of the page. Sign in with your username and password, and follow appropriate links to make the changes you desire. Please note that Ship To addresses cannot be changed after an order has been processed.

Orders

You can pay with any of the following forms of payment:

Visa

Mastercard

PayPal

Swimwear World Gift Card

Please note that we take attempted fraud very seriously so forms of payment may be subject to validation and authorization.

You can pay in the following currencies:

US dollars (USD)

Canadian dollars (CAD)

Select the currency of your choice from the dropdown in the top left of the page. By switching currency, you are switching between the US store and the Canadian store.

We currently only accept orders online. We cannot take orders via phone, fax, or email.

If your payment is authorized at checkout, the full amount of your order will be charged immediately, and an email will be dispatched confirming that your order has been successful.

Please note that we take attempted fraud very seriously so forms of payment may be subject to validation and authorization.

Yes, we ship worldwide. Please see Shipping & Handling for complete shipping details, including where we ship, costs and shipping durations. Shipments outside the US may be subject to import charges, duties, or taxes which are the sole responsibility of the purchaser.

Yes. We protect the integrity of our customers' credit card information by using Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted. We take security very seriously and implement industry-standard security processes to ensure the security of your personal information. We do not store credit card information.

To check the status of your order, click on the Order Status link at the bottom of every page. Please note that you must be a registered customer and signed in to your account.

When orders are shipped, a notice is dispatched via email providing you with carrier and tracking details.

When orders are shipped, a notice is dispatched via email providing you with carrier and tracking details. Clicking on the tracking # will lead you to the carrier's page providing you with details of where your package is. Please note that we do not have anymore information about your in-transit package than is available on the tracking page.

It means your order is undergoing processing for shipment. Changes to your order cannot be made during this time, however, you can always contact us to make a return or exchange (if eligible) once your order has arrived

The sales tax rate and application is determined by the destination the merchandise is being shipped.

Preorder/backorder products will have a notice on the product page indicating approximate/expected shipping dates. Once the item is received at our warehouse, it is shipped same day or next business day following quality control.

A shipping notice will be dispatched when the items have shipped from our warehouse.

Under normal circumstances, once a preorder/backordered has been placed you cannot make changes to your order. However, depending on what stage of the order process the item is at, we may be able to make changes, please contact us as soon as possible so we may see if we can assist you with your request.

To use your Gift Card to make a purchase, shop as you would normally adding items to your Shopping Bag. At the Shopping Bag screen, enter your Gift Card #, Apply — you should see your Gift Card value applied to your order — then proceed through the checkout process. Should your order exceed available Gift Card value, you will need to make payment on the remaining balance via credit card or Paypal. Should your order be less than your available Gift Card value, the remaining balance will continue to be available to you for a future order.

To use your Store Credit to make a purchase, shop as you would normally adding items to your Shopping Bag. At the Shopping Bag screen, enter your Store Credit #, Apply — you should see your Store Credit applied to your order — then proceed through the checkout process. Should your order exceed available Store Credit, you will need to make payment on the remaining balance via credit card or Paypal. Should your order be less than your available Store Credit, the remaining balance will continue to be available to you for a future order.

Pending any security holds, orders are transmitted directly to our warehouse for immediate processing and packaging for shipment so that we can get your orders out to you as soon as possible; as such, orders can only be canceled within 10 minutes after being placed. Please note that orders submitted after 1:50pm and before 2pm EST cannot be canceled as they will be rushed to catch the day's shipments, as per our shipping promise.

If you cancel your order, your order will be processed for refund which may take up to 10 days for your bank or card issuer to make your funds available to you again.

We are unable to change any part of your order or change the delivery or payment method once your order is complete.

Your discount/coupon code must be entered in the box which states "Discount/Promo Codes & Gift Card Numbers" on the Shopping Bag screen. Click Apply after entering your code to apply the discount.

You must enter the discount/promo code at the Shopping Bag screen as it can't be applied later. There are some rules around discount/promo codes:

Only one discount/promo code can be used per order

Discount/promo codes cannot be used on clearance items or items discounted at 40% or more

As our discount/promo codes vary so do the terms and conditions of each, so please make sure you check when you receive any discount/promo code.

Please note that we cannot apply coupon codes after an order is placed.

Each order is analysed by our security algorithms and some orders may be flagged for additional security checks. These security checks may involve providing proof of identity and card ownership. An order will not be processed without security clearance.

Common reasons for failure or being declined include:

You entered your security code or card details incorrectly

You have insufficient funds in your bank account

You selected the wrong currency (USD, CAD)

Your credit card billing address

Payment was rejected by your card issuer for other reasons

If none of the above applies, and your payment is still declined, please contact your card issuer and check with them.

If you've checked all the above, perhaps try paying with another card or use Paypal to make payment.

We cannot apply coupon codes post-order. You can keep the code for future use.

You can only use one discount/promo code per order.

Although we strive to only carry top quality products, it does happen that a defect/fault may get through our quality control process. As soon as you discover a defect/fault, please contact our Customer Service team straightaway with the order number, the faulty item's name and SKU number, and a description of the defect/fault. We'll work to correct the problem as quickly as possible.

We sincerely apologize if there was a mixup — we want to sort out any issues with incorrect items right away for you. Please contact our Customer Service team with the order number and the incorrect item's name and number, so that we may work to rectify the error as soon possible.

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.

It is possible that we may have sent your items in separate packages, so please check your "Order Shipped" email to see if more than one tracking number has been dispatched to you. This is an indicator of two separate shipments out to you.

If an item is still missing, please contact our Customer Service team with the order number and the missing item's name and number and we will work to resolve the issue for you as quickly as possible.

Price Match

Our Price Match service is our commitment to you that if you find an item cheaper on another site, we'll match that price for you.

Some Price Match service terms and conditions include:

A Price Match claim can be made either before you purchase or within 5 days of making your purchase.

Item must be in stock, available for purchase in desired size, color, or fit on a competitor site.

The price must be displayed and transacted on a US/Canadian site in USD or CAD to allow for price comparison

Multiple discount cannot be applied to a Price Match item/claim.

Cannot be requested against Flash Sale sites or Private Sale sites.

Once a Price Match request is received and meets eligibility, an email detailing next steps will be sent. Please keep an eye on your spam or junk mailbox in case any messages are inadvertently flagged by your email service provider.

If you've already placed your order and wish to make a Price Match claim, just let us know within 5 days and we'll send you a discount/promo code for the difference which you'll be able to use on your next SwimwearWorld.com purchase.

Shipping

Please see our Shipping & Handling section for shipping rates.

All orders are subject to security verification prior to shipment. "In Stock" orders placed before 2pm ET, GMT-5 will ship same day. Orders placed after 2pm (ET) will be processed the following business day.

Please note multi-item orders that contain product(s) indicating extended shipping times will ship when all items become available. If you wish to receive the "In Stock" parts of your order earlier, please place a separate order for the "In Stock" items.

"In stock" orders are shipped from Toledo, OH.

Items marked with extended processing times will ship within timeframe specified (often sooner) from date order is placed. Some items may be available for preorder and display an "Available from week of....". In those cases, the processing time begins from the "Available from..." date/period indicated.

Please note multi-item orders that contain any product(s) indicating extended times will ship when all items become available. If you wish to receive the "In Stock" parts of your order earlier, please place a separate order for the "In Stock" items.

We do not currently ship to PO boxes. We do ship to Military addresses.

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please contact us so we may assist you.

Yes, we ship worldwide. Please see our Shipping & Handling section for complete shipping details, including where we ship. Shipments outside Canada may be subject to import charges, duties, or taxes which are the sole responsibility of the purchaser.

Someone needs to be in when your package is due to be delivered as a signature maybe required. However, in the chance that you are not, the carrier may either deliver the package, try again or leave a card confirming attempted delivery with details on where and how to collect it.

Products shipped outside US borders may be subject to additional duties and/or taxes. These additional duties and/or taxes are the sole responsibility of the client. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Please note that by law, we are required to disclose the full value of the package contents - no exceptions are made.

If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:

Checking the tracking link via your confirmation email to view the up to date tracking. This is available for all US carriers and some International carriers.

Checking your order details to check we have the correct Ship To address for your order and your contact details are correct.

Checking if you have a text message, email or attempted delivery card/note from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.

Checking with your neighbours to see if they have accepted the parcel on your behalf.

Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

If you still can't find your parcel, please contact us. We'll do our best to locate your parcel straightaway for you. If it cannot be found, we will arrange a replacement or refund for you.

For your security we aren't able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted, the carrier will leave a card advising how to arrange a redelivery or where you can pick up your package.

Returns

Click here to see our Returns Policy.

We're terribly sorry if a mistake was made with your refund. Please contact our Customer service team and they will look into it for you as soon as possible.

Please note that the following may affect the amount you have been refunded:

The shipping charges, which is only refunded for cancelled orders

Any discounts that were applied at the time of sale, which may not now be applicable

Restocking fees that may apply on returned items

No, shipping charges are not refunded.

Returns for refund are processed within 10 business days of receipt of your return. Returns for exchange are processed within 3 business days of receipt.

Upon receiving your return, an email is dispatched to you notifying you of receipt.

Technical

If you're having problems accessing our website, we suggest that you make sure you have the latest version of your operating system (e.g. Windows, Mac OSX, Linux, etc.), and have updated your browser (e.g. Safari, Firefox, Chrome, Internet Explorer) to the latest version.

If you're still having problems, contact us and include:

As much detail as you can about the issue

Screen shots of any error message you get

Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.) and version (or visit: http://sw.dev/support/ to get the information you need)

What you have done so far to try to resolve it

Are you sure that you created an account in the first place? Did you receive a welcome email from us when you did so? Did you confirm the account? Did you go through the Forgot My Password process to reset your password in case you forgot it? If you are still unable to login, please contact us.

Safer than it's ever been. Industry-standard Secure Sockets Layer (SSL) technology is used to encrypt potentially sensitive information such as your name, address and any other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. We do not retain/keep your credit card numbers in any database on our servers. Your encrypted credit card number is securely transmitted to the payment gateway, at which point it is authenticated and charged. SwimwearWorld.com is then notified of the authorization, at which point the order is processed. Your credit card number is not retained on our servers.

You can be sure that you can shop with confidence when you shop at SwimwearWorld.com

If you have any questions or concerns, please contact us and we'd be happy to answer any of your questions.

Please check your Spam or Junk Mailbox. If our emails have inadvertently been flagged by your email service provider, please set it up such that our emails are whitelisted.

Contact

We are here to make shopping with Swimwear World easy and simple! We're aware that you may have questions, so we've extensively developed our Customer Service pages to help answer questions that have frequently been asked in the past.

Can't find the answers you are looking for?
Contact us today - we're here to help.

Thank you for your interest in SwimwearWorld.com. You may contact the Purchasing Department at purchasing@swimwearworld.com - please send linesheets, lookbooks, catalogues and pricelists for review and consideration in your introduction email.

For any advertising or promotional opportunities, please email marketing@swimwearworld.com