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Returns & Exchanges

Extended Returns Period for the HolidaysOrders placed up until Dec. 20th have until Jan. 20th 2017 for Exchange/Return.

Swimwear World wants you to be delighted every time you shop with us. Occasionally though, we know you may want to return items because they’re not quite right for you. For those times, here’s what you can do. For a Return for Refund, Exchange or Store Credit, please send the item(s) back to us postmarked within 20 days of delivery date.

Orders returned for refund - when all items in an order are returned for refund - are subject to a $5.00 one-time restocking fee.


We do not accept refunds, returns or exchanges on items that have been worn, abused, altered, soiled, washed or damaged in any way. Items received in such condition will be returned to the client. No credit will be issued and the purchaser will be charged for the return shipment, and forfeit all claims.

In addition to the above guidelines, all swimwear garments being returned must be in their original condition with all tags and sanitary protection labels in place.

We strongly suggest you do not remove your underwear when you first try on the swimwear until you are sure that the fit and style are to your liking.

Individual return policies may apply on certain products, these will be outlined on product pages.

Swimwear World holds a no warranty policy. Once tags are removed from an item, we are not responsible for any damage that may occur.

Sales and Clearance Items

Items purchased at a discount of 40% or more of full price are Final Sale only. Clearance and/or items marked as Final Sale on product page are not eligible for return or exchange.

Damaged or Defective Goods

At Swimwear World, we are committed to selling only first-quality, genuine designer fashions and accessories. To that end, all our products undergo several quality checks before being shipped to you. In the unlikely event you receive an item that is damaged or defective, please notify us within 48 hours of receiving the order and we will make every attempt to replace it with the same or like item at no additional charge to you.

Canadian Orders

Returns from Canada must be shipped via Canada Post. Returns from Canada shipped through commercial carriers other than Canada Post - e.g. FedEx, UPS, TNT, DHL, etc. - will be refused.

All returned items should be declared as a "Return of US Merchandise" on the customs declaration; returned items that don't have this mention on their custom declaration will be rejected and returned to the sender by the carrier

International Orders

Please note for all international returns all shipping fees, customs and/or duties any other such fees are the responsibility of the client.

Return & Exchange Procedure

To process a return or make an exchange, please follow the procedure listed below:

  • Contact us to notify us of a Return/Exchange and request an RMA number, include the following details:
    • What sort of return you would like to make (Refund, Exchange, Store Credit)
    • Detail styles being returned/exchanged; if exchange, size/style desired
    • Reason for return
  • Fill out the "Returns form" that you will be provided in our response to your RMA number request
  • Enclose the Returns form, along with the original packing slip, and the item(s) you wish to return in the package you received the order in
  • Affix the address label sent to you in the RMA email to the outside of the package
  • Ship your package via a prepaid, insured, traceable method, in order to ensure a safe and documented delivery.

Please note that Shipping charges for returns to Swimwear World are the responsibility of the client. Shipping and handling charges are not refundable.

Return for Refund packages must be post-marked no later than 20 days from delivery date. Swimwear World will not be held responsible for lost or damaged packages in transit.

What to Expect after we receive your Return

We will notify you via email once your return has been received, and is found to be eligible for return.

Returns for Refund

Returns sent within 20 days of delivery date are eligible for refund. Returns for Refund are processed within 10 business days of receipt of returned item(s) and refunds are credited back to the original form of payment. Orders returned for refund shipped under the Free Standard Shipping promotion - when all items in an order are returned for refund - are subject to a $5.00 one-time restocking fee.

Returns received postmarked after 20 days of the delivery date, but within 30 days of delivery date will receive Store Credit or Exchange only.

No additional shipping charges will be incurred for shipment of Exchange items from Swimwear World to client. A one-time exchange policy per swimsuit applies.

Returns for Exchange

Returns for Exchange are normally processed within 2 business days of item(s) receipt at our Returns Processing Centre. Size exchange requests within the same style will be shipped free of charge for orders within continental United States. If the exchange is for a different item or style, please note a small shipping fee of $5-10 will be applicable (within the US).

Exchange items are dispatched via Standard shipping. Please note on Returns Form if Express shipping is desired, additional fees will apply. International exchanges are subject to additional shipping charges.

If a requested exchange is unavailable or backordered, one of our representatives will contact you to provide you with options.

Store Credit

If your initial purchase is subject to a Store Credit, the full amount (minus shipping fees) will be made available for your next purchase. If your future purchase is less than the existing store credit, the remaining store credit will be available for another future purchase. If your future purchase is more than the store credit, then credit card payment will be requested during order processing for the outstanding balance. Store Credit purchases are subject to shipping fees, and are not eligible for Free Shipping promotions.

Report a Problem, provide feedback or contact us for help

Contact Us

Price Match

If you find a lower price on any of our products somewhere else on the web, we'll be happy to try to match the price. Item must be exactly the same and must be in stock, and vendor must ship to your location. Some restrictions may apply.

Please fill in the form below, so we can verify your claims.

Size not available?

We may be able to get a hold of it for you through our supplier channels. Let us know below what you need, and we'll see if we can secure the size you want for you.

We're always happy to assist, please select the inquiry type and fill in the required fields. We welcome all comments and feedback.

You may find answers to many questions in our extensive Help section:

Customer Service hours:
Monday to Friday, 9:30am to 4:30pm (GMT-5, EST).

Your form was successfully submitted. Our Customer Service team will attend to your inquiry during our office hours, Monday to Friday 9:30am to 4:30pm EST.
PLEASE NOTE: Some clients have reported finding our responses in their SPAM or JUNK mailbox. We have no control over this, unfortunately. We respond to all customer inquiries within 8-hrs during business hours, usually a lot faster than that. Please check your spam or junkmail box if you haven't heard back from us.
Our sales associates will check to see if we can get a hold of a particular size for you, and get back to you when we have some news from our suppliers.
PLEASE NOTE: Some clients have reported finding our responses in their SPAM or JUNK mailbox. We have no control over this, unfortunately. We respond to all customer inquiries within 8-hrs during business hours, usually a lot faster than that. Please check your spam or junkmail box if you haven't heard back from us.
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