Return & Exchange Policy
Swimwear World wants you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
Simply send it back to us within 10 days of delivery date for a refund, exchange or store credit.
Returns received postmarked after 10 days of the delivery date, but within 14 days of delivery date will receive Store Credit or Exchange only.
No additional shipping charges will be incurred for shipment of Exchange items from Swimwear World to client. A one-time exchange policy per swimsuit applies.
Please note that orders returned for refund shipped under the Free Standard Shipping promotion are subject to a $10 restocking fee.
Please see below for return & exchange instructions and for exceptions that may apply.
Exceptions
We do not accept refunds, returns or exchanges on items that have been worn, abused, altered, soiled, washed or damaged in any way. Items received in such condition will be returned to the client. No credit will be issued and the purchaser will be charged for the return shipment, and forfeit all claims.
In addition to the above guidelines, all swimwear garments being returned must be in their original condition with all tags and sanitary protection labels in place.
We strongly suggest you do not remove your underwear when you first try on the swimwear until you are sure that the fit and style are to your liking.
Swimwear World holds a no warranty policy. Once tags are removed from an item, we are not responsible for any damage that may occur.
Sales and Clearance Items
Items purchased at a discount of 40% or more are eligible for Exchange or Store Credit only.
Damaged or Defective Goods
At Swimwear World, we are committed to selling only first-quality, genuine designer fashions and accessories. To that end, all our products undergo several quality checks before being shipped to you. In the unlikely event you receive an item that is damaged or defective, please notify us within 48 hours of receiving the order and we will make every attempt to replace it with the same or like item at no additional charge to you.
US Orders
Returns from the U.S. must be shipped via the United States Postal Service (USPS) - standard shipping. Returns from the U.S. shipped through companies other than USPS - e.g. FedEx, UPS, DHL, etc. - will be refused.
All returned items should be declared as a “Return of Canadian Merchandise” on the customs declaration; returned items that don’t have this mention on their custom declaration will be refused and returned to the sender.
International Orders
We accept a one-time exchange on international orders. All shipping fees are the responsibility of the client.
Return & Exchange Procedure
To process a return or make an exchange, please follow the procedure listed below:
- Contact us to notify us of a Return/Exchange and request an RMA number
- Fill out the "Return & Exchange" form included in your shipment
- Enclose the form, along with your original receipt and purchased items in the box you received the order in
- Affix the return label (included in your original shipment) to the outside of the package.
- Ship your package via a prepaid, insured, traceable method, in order to ensure a safe and documented delivery. Shipping charges for returns to Swimwear World are the responsibility of the client. Shipping and handling charges are not refundable.
Return packages must be post-marked no later than 10 days from delivery date.
Swimwear World will not be held responsible for lost or damaged packages in transit.
Credits or refunds are generally issued within 5 business days of receipt of the returned merchandise.
Store Credit
If your initial purchase is subject to a Store Credit, the full amount (minus shipping fees) will be made available for your next purchase. If your future purchase is less than the existing store credit, the remaining store credit will be available for another future purchase. If your future purchase is more than the store credit, then credit card payment will be requested during order processing for the outstanding balance. Store Credit purchases are subject to shipping fees, and are not eligible for Free Shipping promotions.