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  • What's New Stunning new 2015 bikinis from AGUA BENDITA Swimwear!
  • Maaji 2015 Gorgeous new styles from Maaji Swimwear! See the collection »
  • Price Match We will match lower prices elsewhere! Click on Price Match tab on product page for details
  • Trend Watch BALCONET bikinis! The top-selling trend of the season!

Frequently Asked Questions (FAQs)

General

Is it safe to order online?

Safer than it's ever been. We utilise industry-standard Secure Sockets Layer (SSL) technology to encrypt potentially sensitive information such as your name, address and any other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. We do not retain/keep your credit card numbers in any database on our servers. Your encrypted credit card number is securely transmitted to the payment gateway, at which point it is authenticated and charged. SwimwearWorld.com is then notified of the authorization, at which point the order is processed. Your credit card number is not retained on our servers.

You can be sure that you can shop with confidence when you shop at SwimwearWorld.com.

If you have any questions or concerns, please contact us and we'd be happy to answer any of your questions.

I'm having technical difficulties

If you're having problems accessing our website, we suggest that you make sure you have the latest version of your operating system (e.g. Windows, Mac OSX, Linux, etc.), and have updated your browser (e.g. Safari, Firefox, Chrome, Internet Explorer) to the latest version.

If you're still having problems, contact us and include:

  • As much detail as you can about the issue
  • Screen shots of any error message you get
  • Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.) and version (or visit: http://www.swimwearworld.com/support/ to get the information you need)
  • What you have done so far to try to resolve it

Do you keep my credit card information?

We do not keep/store credit card information on SwimwearWorld.com

When will I be charged for my order?

If your payment is authorized, the full amount of your order will be taken immediately, and an email will be dispatched confirming that your order has been successful.

Do I need an account to shop with you?

No. An account is not needed to shop on SwimwearWorld.com. Although there are benefits to creating one, including checking out faster in the future, storing multiple shipping addresses, being able to view and track your orders in your account and more. Click here if you wish to create an account.

Can you give me more information about the products?

We try to provide as much information as we can about all our products, including, detailed descriptions, lots of pictures, and brand-specific size charts.

If there is other information you feel should be available, or if you other questions, please let us know.

The item/size I want is out of stock, will you be getting more?

We are happy to inquire for you with our suppliers/distributors if you find your size sold out or unavailable, and we make it super easy for you. On every product page, click on the link that says, "Size not available?" and proceed to fill in and submit the form with what you are looking for and we'll get to work for you.

I found the item cheaper somewhere else online

We'll be happy to try to match the price. Please note item must be the same, must be in stock, and vendor must ship to your location to be eligible for Price Match. Some restrictions may apply. You'll find the "Price Match" link on each product page in a tab called "Price Match". Fill in the details and submit your request and following brief investigation, we'll get back to you to let you know if your Price Match request was accepted.

Where are the size charts?

We provide two ways to find the brand-specific size charts — one is through the product page, and the other through a tab on the brand page

What are your business hours?

Our business hours are Monday to Friday, 9:30am to 4:30pm (Eastern Time, GMT-5).

Where is your telephone number? I can't find a telephone number to call.

As an online retailer, we try to give the information upfront that will help most customers answer questions that might arise. We've developed and maintain our help centre and put up answers to the most commonly asked questions. We have found that the most effective way of providing accurate, verifiable information is via our online email support system.

We have a commitment to reply to customer emails within 4 hours during business hours, and usually do so far quicker than that. Click here to contact us today.

I want to receive special offers from SwimwearWorld.com

There are several ways to receive special offers, promotions, and participate in giveaways that we hold from time to time. The most effective is by signing up to our email newsletter. In fact, doing so has immediate benefits — it gets you a coupon code you can use to save 10% off your first order with us.

I signed up to the newsletter and received a coupon code to save, but it doesn't work?

The coupon code must be entered on the Shopping Bag page, and the Apply button must be pressed to apply the coupon code. The newsletter coupon code does not apply to clearance items (items discounted at 40% or more).

How can I unsubscribe from the Swimwear World newsletter?

At the bottom of all SwimwearWorld.com emails, you will find instructions on how to unsubscribe. Please follow those to be immediately removed from our newsletter mailing list.

How do I update my account information?

You can update your personal information, including your billing and shipping address by clicking on the 'My Account' link at the top right hand corner of the page. Sign in with your username and password, and follow appropriate links to make the changes you desire. Please note that Ship To addresses cannot be changed after an order has been processed.

Orders

How can I pay?

You can pay with any of the following forms of payment:

  • Visa
  • Mastercard
  • Paypal
  • Swimwear World Gift Card

Please note that we take attempted fraud very seriously so forms of payment may be subject to validation and authorization.

What currencies can I pay in?

You can pay in the following currencies:

  • US dollars (USD)
  • Canadian dollars (CAD)

Select the currency of your choice from the dropdown in the top left of the page. By switching currency, you are switching between the US store and the Canadian store.

In what ways can I place an order?

We currently only accept orders online. We cannot take orders via phone, fax or through the email.

When will I be charged for my order?

If your payment is authorized at checkout, the full amount of your order will be charged immediately, and an email will be dispatched confirming that your order has been successful.

Please note that we take attempted fraud very seriously so forms of payment may be subject to validation and authorization.

I live outside the US. Do you ship to international destinations?

Yes, we ship worldwide. Please see Shipping & Handling for complete shipping details, including where we ship, costs and shipping durations. Shipments outside the US may be subject to import charges, duties, or taxes which are the sole responsibility of the purchaser.

Is my credit card number and information secured?

Yes. We protect the integrity of our customers' credit card information by using Secure Socket Layer (SSL) technology to protect the security of your credit card information as it is transmitted. We take security very seriously and implement industry-standard security processes to ensure the security of your personal information. We do not store credit card information.

I want to check the status of my order?

To check the status of your order, click on the Order Status link at the bottom of every page. Please note that you must be a registered customer and signed in to your account.

When orders are shipped, a notice is dispatched via email providing you with carrier and tracking details.

Where is my package?

When orders are shipped, a notice is dispatched via email providing you with carrier and tracking details. Clicking on the tracking # will lead you to the carrier's page providing you with details of where your package is. Please note that we do not have anymore information about your in-transit package than is available on the tracking page.

When checking on the status of my order I received a "Processing" message. What does that mean?

It means your order is undergoing processing for shipment. Changes to your order cannot be made during this time, however, you can always contact us to make a return or exchange (if eligible) once your order has arrived

How is sales tax determined?

The sales tax rate and application is determined by the destination the merchandise is being shipped.

How can I find out when my backordered/preordered items will be shipped?

Preorder/backorder products will have a notice on the product page indicating approximate/expected shipping dates. Once the item is received at our warehouse, it is shipped same day or next business day following quality control.

A shipping notice will be dispatched when the items have shipped from our warehouse.

Can I make a change to a preordered/backordered item in my order?

Under normal circumstances, once a preorder/backordered has been placed you cannot make changes to your order. However, depending on what stage of the order process the item is at, we may be able to make changes, please contact us as soon as possible so we may see how we can assist you.

How do I use my Gift Card?

To use your Gift Card to make a purchase, shop as you would normally adding items to your Shopping Bag. At the Shopping Bag screen, enter your Gift Card #, Apply — you should see your Gift Card value applied to your order — then proceed through the checkout process. Should your order exceed available Gift Card value, you will need to make payment on the remaining balance via credit card or Paypal. Should your order be less than your available Gift Card value, the remaining balance will continue to be available to you for a future order.

How do I use my Store Credit?

To use your Store Credit to make a purchase, shop as you would normally adding items to your Shopping Bag. At the Shopping Bag screen, enter your Store Credit #, Apply — you should see your Store Credit applied to your order — then proceed through the checkout process. Should your order exceed available Store Credit, you will need to make payment on the remaining balance via credit card or Paypal. Should your order be less than your available Store Credit, the remaining balance will continue to be available to you for a future order.

Can I cancel my order?

Pending any security holds, orders are transmitted directly to our warehouse for immediate processing and packaging for shipment so that we can get your orders out to you as soon as possible; as such, orders can only be canceled within 10 minutes after being placed. Please note that orders submitted after 1:50pm and before 2pm EST cannot be canceled as they will be rushed to catch the day's shipments, as per our shipping promise.

If you cancel your order, your order will be processed for refund which may take up to 10 days for your bank or card issuer to make your funds available to you again.

Can I change my order?

We are unable to change any part of your order or change the delivery or payment method once your order is complete.

How do I use a discount/promo code?

Your discount/coupon code must be entered in the box which states "Discount/Promo Codes & Gift Card Numbers" on the Shopping Bag screen. Click Apply after entering your code to apply the discount.

You must enter the discount/promo code at the Shopping Bag screen as it can't be applied later. There are some rules around discount/promo codes:

  • Only one discount/promo code can be used per order
  • Discount/promo codes cannot be used on clearance items or items discounted at 40% or more

As our discount/promo codes vary so do the terms and conditions of each, so please make sure you check when you receive any discount/promo code.

Please note that we cannot apply coupon codes after an order is placed.

Why is there a security check on my order?

Each order is analysed by our security algorithms and some orders may be flagged for additional security checks. These security checks may involve providing proof of identity and card ownership. An order will not be processed without security clearance.

My payment has been declined! Why?

Please review the following in your order submission, ensuring that it is entered correctly:

  • Your credit card billing address
  • The credit card number, expiry date and CVV (3-digit number in the back)

If the above is correct, and your payment is still declined, please contact your card issuer and check with them.

If you've checked all the above, perhaps try paying with another card or use Paypal to make payment.

I forgot to apply my discount/promo code to my order.

We cannot apply coupon codes post-order. You can keep the code for future use.

Can I use more than one discount/promo code?

You can only use one discount/promo code per order.

I received a defective/faulty item

Although we strive to only carry top quality products, it does happen that a defect/fault may get through our quality control process. As soon as you discover a defect/fault, please contact our Customer Service team straightaway with the order number, the faulty item's name and SKU number, and a description of the defect/fault. We'll work to correct the problem as quickly as possible.

I received an incorrect item in my order

We sincerely apologize if there was a mixup — we want to sort out any issues with incorrect items right away for you. Please contact our Customer Service team with the order number and the incorrect item's name and number, so that we may work to rectify the error as soon possible.

The price has changed since I ordered. Can I get a refund?

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.

An item is missing from my order

It is possible that we may have sent your items in separate packages, so please check your "Order Shipped" email to see if more than one tracking number has been dispatched to you. This is an indicator of two separate shipments out to you.

If an item is still missing, please contact our Customer Service team with the order number and the missing item's name and number and we will work to resolve the issue for you as quickly as possible.

Price Match

What is Price Match?

Our Price Match service is our commitment to you that if you find an item cheaper on another site, we'll match that price for you.

Some Price Match service terms and conditions include:

  • A Price Match claim can be made either before you purchase or within 5 days of making your purchase.
  • The item must be in stock, available for purchase in the same size and colour on a competitor's website.
  • The discount/promo code for the price difference will only be sent once we have verified the price with our competitor.
  • The price must be displayed and transacted on a US/Canadian competitor site in USD or CAD to enable us to make a price comparison
  • If you are making your claim prior to placing your order, the discount/promo code will only be valid to use against the specific item being sold at a lower price on our competitor's website.
  • If you have already made your purchase, the discount code will be valid to use on your next purchase on SwimwearWorld.com
  • Additional discount/promo codes cannot be applied to an order with a Price Match claim.
  • The discount/promo code will be locked to your account and can only be used by you.
  • Cannot be requested against Flash sale sites

How does Price Match work?

Once we've looked over your claim, we'll send you a discount/promo code for the difference that you can apply on the specific item for which you made a claim. This code must be entered and applied on the Shopping Bag screen prior to checking out to apply it to the order.

If you've already placed your order and wish to make a Price Match claim, just let us know within 5 days and we'll send you a discount/promo code for the difference which you'll be able to use on your next SwimwearWorld.com purchase.

Shipping

What are your shipping rates?

Please see our Shipping & Handling section for shipping rates.

How does the shipping process work?

All orders are subject to security verification prior to shipment. "In Stock" orders placed before 2pm EST, GMT-5 will ship same day. Orders placed after 2pm (EST) will be processed the following business day.

Please note multi-item orders that contain product(s) indicating extended shipping times will ship when all items become available. If you wish to receive the "In Stock" parts of your order earlier, please place a separate order for the "In Stock" items.

"In stock" orders are shipped from our warehouse in Toledo, OH.

Do you ship to P.O. Box addresses or Military addresses?

We do not currently ship to PO boxes. We do ship to Military addresses.

My order has shipped but I still can't track it. Where is it?

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please contact us so we may assist you.

I live outside the US. Do you ship internationally?

Yes, we ship worldwide. Please see our Shipping & Handling section for complete shipping details, including where we ship. Shipments outside Canada may be subject to import charges, duties, or taxes which are the sole responsibility of the purchaser.

What happens if i'm not in when my order arrives?

Someone needs to be in when your package is due to be delivered as a signature maybe required. However, in the chance that you are not, the carrier may either try again or leave a card confirming attempted delivery with details on where and how to collect it.

Will I be charged additional duties and taxes?

Products shipped outside US borders may be subject to additional duties and/or taxes. These additional duties and/or taxes are the sole responsibility of the client. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. Please note that by law, we are required to disclose the full value of the package contents - no exceptions are made.

My order has not arrived yet

If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:

  • Checking the tracking link via your confirmation email to view the up to date tracking. This is available for all US carriers and some International carriers.
  • Checking your order details to check we have the correct Ship To address for your order and your contact details are correct.
  • Checking if you have a text message, email or attempted delivery card/note from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
  • Checking with your neighbours to see if they have accepted the parcel on your behalf.
  • Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

If you still can't find your parcel, please contact us. We'll do our best to locate your parcel straightaway for you. If it cannot be found, we will arrange a replacement or refund for you.

Can I have my package redirected to a different address?

For your security we aren't able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted, the carrier will leave a card advising how to arrange a redelivery or where you can pick up your package.

Returns

What is your return policy?

Click here to see our Returns Policy.

I have been refunded the incorrect amount

We're terribly sorry if we made a mistake with your refund. Please contact our Customer service team and we'll try to rectify the problem for you as soon as possible.

Please note that the following may affect the amount you have been refunded:

  • The shipping charges, which is only refunded for cancelled orders
  • Any discounts that were applied at the time of sale, which may not now be applicable
  • Restocking fees that may apply on returned items

Are shipping charges refunded when I return an item?

No, shipping charges are not refunded.

How long does it take to process a return/refund?

Returns for refund are processed within 10 business days of receipt of your return. Returns for exchange are processed within 3 business days of receipt.

Have you received my return items?

Upon receiving your return, an email is dispatched to you notifying you of receipt.

Technical

I am having problems accessing your site

If you're having problems accessing our website, we suggest that you make sure you have the latest version of your operating system (e.g. Windows, Mac OSX, Linux, etc.), and have updated your browser (e.g. Safari, Firefox, Chrome, Internet Explorer) to the latest version.

If you're still having problems, contact us and include:

  • As much detail as you can about the issue
  • Screen shots of any error message you get
  • Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.) and version (or visit: http://www.swimwearworld.com/support/ to get the information you need)
  • What you have done so far to try to resolve it

I can't sign in to my account

Are you sure that you created an account in the first place? Did you receive a welcome email from us when you did so? Did you go through the Forgot My Password process to reset your password in case you forgot it? If you are still unable to login, please contact us.

Is it safe to order online?

Safer than it's ever been. We utilise industry-standard Secure Sockets Layer (SSL) technology to encrypt potentially sensitive information such as your name, address and any other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. We do not retain/keep your credit card numbers in any database on our servers. Your encrypted credit card number is securely transmitted to the payment gateway, at which point it is authenticated and charged. SwimwearWorld.com is then notified of the authorization, at which point the order is processed. Your credit card number is not retained on our servers.

You can be sure that you can shop with confidence when you shop at SwimwearWorld.com

If you have any questions or concerns, please contact us and we'd be happy to answer any of your questions.

I don't seem to be receiving emails and/or your newsletter from you

Please check your Spam or Junk Mailbox. If our emails have inadvertently been flagged by your email service provider, please set it up such that our emails are whitelisted. You can do so by following these instructions.

Contact

The Customer Service team

We are here to make shopping with Swimwear World easy and simple! We're aware that you may have questions, so we've extensively developed our Customer Service pages to help answer questions that have frequently been asked in the past.

Can't find the answers you are looking for?
Contact us today - we're here to help.

I am a Supplier/Vendor

Thank you for your interest in SwimwearWorld.com. You may contact the Buyer at - please be sure to send linesheets, lookbooks, catalogues and pricelists in your introduction email.

General marketing

For any advertising or promotional opportunities, please email

Report a Problem, provide feedback or contact us for help

Contact Us

Price Match

If you find a lower price on any of our products somewhere else on the web, we'll be happy to try to match the price. Item must be exactly the same and must be in stock, and vendor must ship to your location. Some restrictions may apply.

Please fill in the form below, so we can verify your claims.

Size not available?

We may be able to get a hold of it for you through our supplier channels. Let us know below what you need, and we'll see if we can secure the size you want for you.

THANK YOU!
Your form was successfully submitted. One of our associates will attend to your inquiry shortly.
THANK YOU!
Our sales associates will check to see if we can get a hold of a particular size for you, and get back to you when we have some news from our suppliers.
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